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© 2019 by Boys By Mark

All Rights Reserved.

WE CARE

 

Every customer is a friend. We hope to make your shopping experience a pleasant one. Boys By Mark thrives on originality and quality for every lovingly designed piece of clothing for your little one. Be assured that what you are buying is of the best quality and highest authencity. 

 

Presently our products are sold at boysbymark.com and some local stores.

FAQ

Returns

How to return?

Your pleasant shopping experience is our priority. We want you to be completely satisfied with your purchases. So to ensure a smooth and efficient transaction, please note the following carefully.

 

Sale items

All items sold under the "Sale" tab are considered sale items. Sale items are final and non-exchangeable.

 

Return policy

Please ensure that you meet the following return conditions when you make an exchange or return.

•    Items for exchange / return shall be in the same condition you received it from us (i.e. not worn, not washed, tags are intact).

 

•    The exchange / return must be done within 7 days (for Singapore customers) and 10 days (for international customers) from purchase.

 

•    Boys by Mark will not be responsible for any loss of mails in transit for such exchange / return.

 

•    Customers will bear the shipping charges for all exchanges / returns (except for packages in which a wrong item is sent to you).

 

•    The processing time for exchange / return will be between 7 to 14 working days.

Shipping

Do you provide international delivery?

Yes, we do. Please write to us at enquiries@boysbymark.com 

for shipping quotation. The shipping quotation excludes any additional customer or taxes charged by the country you are shipping to.

 

What are your local delivery options? 

We use Singapore Post SmartPac as our main delivery option.

We offer flat rate of $3.50 for shipping. Shipping charges will be waived for spending above $80.

What is your returns policy? 

Please read our Return policy just ---->>

 

How do i track my order?

Orders purchased with Registered Mail and Express delivery option will be trackable. An email with tracking number will be sent to you when your orders are shipped. Orders are usually shipped within 2 to 3 working days.

 

What are your payment options?

PayPal is our preferred payment option. We also accept all major credit cards via Stripe. Prices indicated are in SGD.

Alternatively, you can make a bank transfer to:

Bank Name: United Overseas Bank (UOB)

Bank Branch Code: 015

Account Number: 355-311-921-7

Please indicate BBM<your initials> as reference during transfer and email to enquiries@boysbymark.com with order number as the subject.